Last updated: October 9, 2026

RETURN & REFUND POLICY

Last Updated: October 9, 2026

We are committed to providing our customers worldwide with a transparent, fair, and reliable shopping experience.

This Return & Refund Policy explains the terms under which returns, exchanges, cancellations, and refunds are handled for purchases made through our online store.

Our standard voluntary return period is 90 calendar days from the date of delivery. This policy operates in addition to, and does not replace or restrict, any mandatory consumer rights provided by applicable laws.

1. 90-Day Return Policy

We accept eligible returns requested within 90 calendar days after the customer receives the order.

To qualify for a voluntary return, the item must:

• Be unused and unworn, except for reasonable inspection necessary to establish its nature, characteristics, and functioning.

• Be in its original condition, subject to any inspection rights required by law.

• Include its original accessories, components, and packaging where reasonably possible.

• Be accompanied by proof of purchase or an order number.

Customers must contact us within the 90-day return period to initiate their request.

We reserve the right to decline voluntary returns that do not meet these conditions, except where applicable consumer protection laws provide otherwise.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: marmir637@gmail.com

Include the following information:

• Your order number.

• Your full name.

• The item you wish to return.

• The reason for your return.

• Supporting photographs, if relevant to a damaged, defective, or incorrect item.

We will review your request and provide the appropriate return instructions, including the applicable return address.

Please contact us before shipping a voluntary return to ensure that it is sent to the correct location.

Nothing in this procedure restricts a customer's ability to exercise statutory cancellation or withdrawal rights through any legally permitted method.

3. Return Shipping Costs

For voluntary returns resulting from a change of mind, customers are responsible for return shipping costs unless otherwise required by applicable law or expressly agreed by us.

For returns involving defective, damaged, incorrect, or materially misrepresented products, we will cover return shipping costs where required by applicable consumer protection laws.

Any return shipping charges payable by the customer will be disclosed in accordance with applicable law.

We do not impose undisclosed restocking fees or unlawful penalties.

4. Damaged, Defective, or Incorrect Items

We carefully review reported product issues and aim to resolve them fairly.

If your order arrives damaged, defective, incomplete, or different from the item purchased, please contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, an appropriate resolution may include:

• A replacement product.

• A repair, where appropriate.

• A full or partial refund.

• Another remedy required by applicable consumer protection laws.

We may request photographs or other reasonable information to assess the issue.

Our voluntary 90-day return period does not limit statutory warranties, product guarantees, or other mandatory consumer rights.

5. Non-Returnable Items

Certain products may be excluded from voluntary change-of-mind returns where permitted by applicable law, including:

• Personalized or custom-made products.

• Perishable goods.

• Certain sealed hygiene-related products that have been unsealed after delivery, where a lawful exception applies.

• Other products expressly identified as non-returnable before purchase, where such exclusions are legally permitted.

These exclusions do not apply where a customer is entitled to a remedy under mandatory consumer protection laws.

Products sold at a discount or during a promotion remain subject to all applicable statutory consumer rights.

6. Exchanges

Customers may request an exchange within 90 calendar days after delivery.

Voluntary exchanges are subject to product availability and the eligibility conditions stated in this policy.

If the requested replacement is unavailable, we will discuss the available alternatives, including an eligible refund.

Where an exchange is necessary because of a defective or incorrect item, the customer's statutory rights will apply.

7. Refund Processing

Once we receive and inspect an eligible voluntary return, we will notify you of the outcome.

For approved voluntary returns, we aim to process refunds within 10 business days after receiving and verifying the returned item.

Refunds will generally be issued to the original payment method unless another method is lawfully agreed upon.

Financial institutions and payment providers may require additional time to reflect the refunded amount.

Where applicable law establishes a shorter refund deadline or requires reimbursement before inspection is completed, that law will take precedence.

Refunds will include original delivery charges where required by applicable law.

Any lawful deductions for diminished value resulting from handling beyond what is necessary to inspect the product will be assessed in accordance with applicable consumer protection requirements.

8. Order Cancellations

Customers may request an order cancellation by contacting:

marmir637@gmail.com

If an order has not yet been dispatched, we will review the cancellation request and provide a refund where applicable.

If an order has already been dispatched, the applicable return or statutory withdrawal procedure will apply.

Nothing in this section limits any mandatory cancellation, withdrawal, or refund rights available under the laws applicable to the transaction.

9. International Orders

We accept orders from customers in multiple countries and regions.

International returns may involve additional shipping arrangements, customs procedures, or documentation requirements.

Customers will receive relevant return instructions based on their location and the circumstances of their request.

Responsibility for return shipping charges, customs-related costs, and other applicable expenses will be determined in accordance with the terms disclosed before purchase and any mandatory legal requirements.

We will not impose charges that are prohibited by applicable consumer protection laws.

10. Shipping Delays, Lost Packages, and Delivery Issues

We work with shipping and logistics providers to fulfill customer orders.

If an order is significantly delayed, lost in transit, delivered incorrectly, or otherwise fails to meet the agreed delivery terms, customers should contact our support team.

We will investigate the matter and provide an appropriate resolution in accordance with applicable law.

The involvement of third-party shipping carriers does not eliminate any legal responsibilities we may have toward our customers.

11. Consumer Rights and International Legal Compliance

This policy is intended to operate alongside applicable consumer protection laws in the countries and regions where our products are offered.

Nothing in this policy excludes, restricts, or modifies any consumer right, statutory guarantee, warranty, cancellation right, or remedy that cannot lawfully be excluded, restricted, or modified.

In particular:

European Union and European Economic Area: Eligible consumers may have statutory withdrawal rights for distance purchases, generally including a 14-day withdrawal period, as well as mandatory legal guarantees and remedies.

United Kingdom: Eligible consumers may have statutory cancellation rights for distance purchases, generally including a 14-day cancellation period after delivery, followed by a legally prescribed return period, together with applicable statutory remedies.

Australia: Consumers may be entitled to remedies under the Australian Consumer Law, including rights that cannot be excluded by this policy.

Other Countries and Regions: Customers retain all mandatory rights and remedies provided by the consumer protection laws applicable to their purchases.

Where mandatory local law provides greater protection than this policy, the applicable legal requirements will prevail.

12. Customer Support and Dispute Resolution

We encourage customers to contact us directly so that we can review and resolve concerns promptly and fairly.

Customer Support Email: marmir637@gmail.com

Store Name: Litwall 

Business Contact Address: marmir637@gmail.com

Customer Support Phone: 5581246926

Nothing in this policy prevents customers from contacting competent consumer protection authorities, pursuing statutory remedies, or exercising other rights available under applicable law.

13. Policy Updates

We may update this Return & Refund Policy to reflect operational improvements, changes in our services, or applicable legal requirements.

Any updates will be published on our website with a revised effective date.

Changes will not retroactively reduce consumer rights or unlawfully alter the terms applicable to purchases already completed.

For all return, exchange, cancellation, or refund inquiries, please contact marmir637@gmail.com.