SHIPPING POLICY

Last Updated: October 9, 2026

Thank you for shopping with LITWALL!

We are committed to providing a reliable, transparent, and convenient international shopping experience. This Shipping Policy explains our order processing times, estimated delivery periods, international shipping procedures, and how we handle shipping-related issues.

1. Order Processing Time

All orders are subject to a processing period of up to 3 business days before shipment.

Processing includes order verification, preparation, packaging, and coordination with our fulfillment partners.

Business days generally exclude weekends and applicable public holidays at the fulfillment location.

Once your order has been dispatched, the estimated shipping period begins.

2. Shipping and Delivery Times

LITWALL offers international shipping to eligible destinations worldwide.

Our standard estimated shipping time is 9 business days after dispatch.

Estimated order timeline:

• Order Processing: Up to 3 business days.

• Shipping Transit: Approximately 9 business days.

• Total Estimated Delivery: Approximately 12 business days from order confirmation.

Delivery estimates are based on normal operating conditions and may vary depending on the destination, customs procedures, local carrier operations, and other relevant circumstances.

Any destination-specific delivery estimate displayed at checkout will take precedence over the general estimate stated here.

We make reasonable efforts to meet our published shipping estimates and will provide appropriate assistance if delivery issues occur.

3. International Shipping

LITWALL serves customers internationally, subject to shipping availability, applicable regulations, and carrier restrictions.

Shipping availability will be confirmed during checkout.

Certain destinations may be unavailable because of shipping restrictions, customs requirements, or other legal or logistical limitations.

We reserve the right to decline shipments to destinations that cannot be serviced lawfully or reliably. If an order cannot be fulfilled, we will notify the customer and issue the appropriate refund.

4. Shipping Costs

Shipping costs, if any, will be clearly displayed during checkout before the order is completed.

Where free shipping is offered, the applicable promotion or shipping method will be identified at checkout.

No undisclosed shipping fees will be added after an order has been completed.

5. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

Once an order has been dispatched, available tracking information will be provided by email or through the order status page.

Tracking updates depend on the shipping carrier and may not appear immediately after dispatch.

Customers may contact our support team if they need assistance locating their shipment.

6. Customs, Duties, and Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, and other charges imposed by the destination country.

Where required by law, applicable charges and responsibility for payment will be disclosed before purchase.

If import duties or taxes are collected during checkout, this will be indicated in the order summary.

Where charges are legally payable upon import or delivery, customers will be informed of the applicable arrangements before completing their purchase, as required by law.

LITWALL will comply with applicable customs and consumer disclosure requirements.

7. Shipping Delays

Although we make reasonable efforts to meet our estimated delivery times, delays may occasionally occur due to customs processing, transportation disruptions, severe weather, public holidays, or other circumstances affecting delivery.

If we become aware that an order cannot be dispatched within the promised shipment timeframe, we will notify the customer and provide the legally required options to consent to a revised shipment date or cancel the order and receive a prompt refund.

Where required by applicable law, customers will receive a full refund if they do not agree to the delay or if the order cannot be fulfilled.

Delivery delays after dispatch will be investigated, and appropriate remedies will be provided in accordance with applicable consumer protection laws.

8. Lost or Missing Packages

If tracking information indicates that a package is delayed, missing, or potentially lost, please contact our customer support team.

We will investigate the matter with the relevant shipping carrier or fulfillment partner.

If an order is confirmed lost or has not been delivered as legally required, we will provide an appropriate resolution, which may include replacement or refund.

Customers will not be required to waive their statutory rights because a third-party shipping carrier was involved.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to correct the information before dispatch.

Once an order has been shipped, address modifications may not be possible.

Any additional shipping costs resulting from an incorrect address supplied by the customer will be assessed reasonably, disclosed where required, and charged only where legally permitted.

10. Damaged Packages and Incorrect Deliveries

If your order arrives damaged, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.

To help us investigate, we may request your order number and photographs of the affected items or packaging.

Depending on the circumstances and applicable law, we will provide an appropriate remedy, including replacement, repair, or refund where required.

This procedure does not limit statutory consumer rights.

11. Multiple Shipments

Orders containing multiple items may occasionally arrive in separate packages.

Where applicable, tracking information will be provided for each shipment when available.

Customers will not be charged additional shipping fees for split shipments unless such charges were expressly disclosed and accepted before purchase.

12. Returns and Refunds

LITWALL offers a 90-calendar-day voluntary return period beginning on the date of delivery.

For information about return eligibility, return shipping responsibilities, and refund procedures, please refer to our Return & Refund Policy.

The voluntary return period does not limit any mandatory statutory warranties, cancellation rights, or consumer remedies.

13. Consumer Protection and Legal Compliance

LITWALL operates from Mexico and serves customers internationally.

We respect applicable consumer protection laws, including relevant United States federal and state laws and mandatory consumer protections in other destinations where we offer products.

Nothing in this Shipping Policy excludes or limits any consumer right or remedy that cannot lawfully be excluded.

Where mandatory local laws provide additional protections, those laws will prevail.

14. Contact Information

For questions regarding shipping, delivery estimates, tracking, customs, or missing orders, please contact:

Store Name: LITWALL

Country of Operation: Mexico

Shipping Availability: Eligible international destinations

Official Business Email: marmir637@gmail.com

Customer Support Phone: +52 55 8124 6926

Our customer support team will assist with shipping-related inquiries and order concerns.

Thank you for choosing LITWALL. We appreciate your trust and look forward to delivering your order!